How to make a claim


If you don't have a user account you must create one, for information on how to create an account click here

Once you have created your account and logged into the system you will be brought into the main screen

On the top left click "New Case"

Click "Save Case"

You must first fill in the required information in the "Claimant Party" tab

Then fill in the required information in the "Respondent Party" tab

(For both Claimant Party and Respondent Party you can ignore the "Contact Consent" field)

Then fill in the required information in the "Claim Details" tab

Click on "Edit Claim"

Fill in the required information in the claim fields

Click on "Save Claim"

Click on "Submit Claim"

You will then see a the following information displayed in a separate dialogue box

"Are you sure you wish to submit this case?
If you proceed the claim will be reviewed by the Courts Service and
if approved you will be contacted via email to initiate the case online by paying the appropriate fee."

Note that once you submit the case you will not be able to change any of the details of the case, you will not be able to add additional claimants or respondents or to edit the details of existing parties and you will not be able to edit the details of the claim.

Click "Yes"

In due course you will receive an email from the system either approving your application, in which case you will be asked to pay by credit or debit card, or disallowing the application.